Terms of service

GENERAL INFORMATION

Welcome to AstroNova! The terms “we”, “us” and “our” refer to AstroNova. AstroNova operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a shopping experience (the “Services”). AstroNova uses Shopify technology, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranties, disclaimers, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy available at:

https://www.serenuz.com/policies/privacy-policy

If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state of residence.

To use our Services, you may be required to provide information such as your email address, payment details, billing information, or shipping information.

You represent that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account and for all activities conducted under your account.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products as accurately as possible.

However, colors, sizes, and appearance may vary depending on your device.

We do not guarantee that the appearance will exactly match what is displayed on your screen.

We reserve the right to modify or discontinue products at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase.

AstroNova reserves the right to accept or reject any order for any reason.

An order is only considered accepted once we send an order confirmation email.

Payment must be processed before an order is accepted.

Returns or exchanges will be handled according to our policy available at:

https://www.serenuz.com/policies/refund-policy

SECTION 4 - PRICES AND BILLING

Prices may change without notice.

The applicable price will be the one displayed at the time the order is placed.

Prices may not include taxes, customs duties, or shipping fees.

You agree to provide accurate and up-to-date payment information.

SECTION 5 - SHIPPING AND DELIVERY

Orders require 2 to 3 business days for processing and preparation.

Estimated shipping time is 8 to 10 business days, making the total estimated delivery time approximately 10 to 13 business days.

We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.

Delivery times provided are estimates and are not guaranteed.

Once the order is handed over to the shipping carrier, the risk transfers to the customer.

Delivery times may vary depending on the destination country and logistics processes.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website (texts, images, videos, design, etc.) is the property of AstroNova or its licensors.

Unauthorized use is strictly prohibited.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

Your use of such tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

We are not responsible for the content or practices of external websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

AstroNova uses Shopify as its e-commerce technology platform.

All purchases are made directly with AstroNova.

Shopify is not responsible for transactions made through this website.

SECTION 10 - PRIVACY POLICY

Your personal information is governed by our Privacy Policy available at:

https://www.serenuz.com/policies/privacy-policy

SECTION 11 - COMMENTS AND SUBMISSIONS

By submitting comments, suggestions, or other content, you grant us the right to use them for commercial or promotional purposes.

SECTION 12 - ERRORS AND INACCURACIES

There may occasionally be information on the site that contains errors or inaccuracies.

We reserve the right to correct any errors at any time without prior notice.

SECTION 13 - PROHIBITED USES

You are prohibited from using the site or its content for:

  • Illegal activities

  • Violating intellectual property rights

  • Sending spam or malware

  • Collecting personal information from other users

We reserve the right to terminate accounts that violate these rules.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services if you violate these Terms.

SECTION 15 - WARRANTIES

Products and services are provided “as is” and “as available” without warranties of any kind.

SECTION 16 - LIMITATION OF LIABILITY

AstroNova shall not be liable for indirect, incidental, or consequential damages arising from the use of the website or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold AstroNova harmless from any claims arising from misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.

SECTION 19 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between the user and AstroNova.

SECTION 20 - GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Spain.

SECTION 21 - CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

SECTION 22 - CONTACT INFORMATION

For any questions regarding these Terms, please contact us at:

AstroNova
astronova.contacto@gmail.com
Business Address: Spain