Refund policy
Thank you for shopping with AstroNova.
You have 60 calendar days from the date of delivery to request a return.
RETURN CONDITIONS
To be eligible for a return, the item must meet the following conditions:
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Be in good condition, without visible damage
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Be returned in its original packaging
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Include proof of purchase
HOW TO START A RETURN
To initiate a return, please contact us at:
Please include your order number and the reason for the return.
If your return is approved, we will provide instructions on how and where to send your package.
⚠️ Returns sent without prior authorization will not be accepted.
RETURN ADDRESS
[INSERT RETURN ADDRESS]
RETURN SHIPPING COSTS
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Customers are responsible for return shipping costs
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Original shipping costs are non-refundable
For international orders, customers are also responsible for any customs duties or return-related fees.
DAMAGED OR INCORRECT PRODUCTS
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos of the product so we can evaluate the issue and provide a solution.
NON-RETURNABLE ITEMS
We do not accept returns for:
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Products showing signs of use or damage caused by the customer
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Incomplete products or items without original packaging
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Gift cards
EXCHANGES
We currently do not offer direct exchanges.
If you would like a different item, you must request a return (if eligible) and place a new order.
EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 calendar days without providing any reason, in accordance with EU consumer protection regulations.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within approximately 5–10 business days.
Please note that your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: