Shipping policy

At AstroNova, we work hard to process and deliver your order as quickly as possible while providing a clear and reliable shopping experience.

ORDER PROCESSING

All orders are processed within 2 to 3 business days after payment confirmation.

  • Orders are not processed on weekends or public holidays

  • During periods of high demand, processing times may be slightly extended

Once your order has been shipped, you will receive a shipping confirmation email along with a tracking number (when available).

SHIPPING TIMES

We ship to multiple countries worldwide.

Estimated delivery times are:

  • Processing time: 2 – 3 business days

  • Shipping time: 8 – 10 business days

  • Total estimated delivery time: 10 – 13 business days

Please note that these delivery times are estimates and may vary due to:

  • Customs processing

  • Logistics conditions

  • Customer location

  • Carrier-related delays

SHIPPING COSTS

Shipping costs are displayed at checkout before completing your purchase.

In certain cases, we may offer free shipping as part of promotions or for orders above a specific amount.

ORDER TRACKING

Once your order has been shipped, you will receive an email containing your tracking number.

Please note that tracking information may take between 2 and 5 days to update.

CUSTOMS DUTIES & TAXES

International orders may be subject to import duties, taxes, or customs fees.

These charges are the responsibility of the customer and are not included in the product or shipping price.

SHIPPING DELAYS

AstroNova is not responsible for delays caused by:

  • Shipping carriers

  • Customs authorities

  • Weather conditions

  • International logistics issues

  • Incorrect shipping information provided by the customer

INCORRECT ADDRESS

It is the customer’s responsibility to provide a complete and accurate shipping address.

If an order is returned due to an incorrect address:

  • The customer may be responsible for additional reshipping costs

LOST OR DAMAGED ORDERS

If your order arrives damaged or has not been received:

Please contact us within 48 hours of the estimated delivery date.

Include photos if applicable so we can assist you as quickly as possible.

CONTACT

If you have any questions regarding our Shipping Policy, please contact us:

AstroNova
astronova.contacto@gmail.com